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Specialist AI Partner · Services

Internal Knowledge AI

Grounded internal knowledge systems so teams get answers from your SOPs and documents — with access controls that match how you already govern information.

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Exact Deliverables

What we build & deploy for your operation

Clear scope boundaries and production deliverables agreed before build begins.

  • RAG01

    Grounded knowledge assistant

    Answers drawn from your approved documents and systems, with citation paths your teams can verify.

  • Ingestion02

    Document ingestion pipelines

    Continuous indexing of SOPs, policies, wikis, and operational files as they change.

  • RBAC03

    Role-based access control

    Retrieval aligned to permissions so people only see what they are authorized to see.

  • Quality04

    Evaluation & hallucination controls

    Test sets and guardrails that measure answer quality before and after launch.

  • Integration05

    Workspace integrations

    Delivery into the tools teams already use — portals, Slack/Teams, or internal apps.

  • Privacy06

    Private / single-tenant options

    Architecture choices for operators with strict data residency or isolation requirements.

Security & Compliance Architecture

Enterprise data protection built into every system

We build for mid-market operators with strict privacy, encryption, and compliance mandates. Your operational data remains fully isolated and secure.

  • Data Protection01

    End-to-End Encryption (AES-256 & TLS)

    All data payloads, conversation logs, and database records are encrypted in transit and at rest (AES-256) with zero open exposure.

  • Single-Tenant02

    Isolated Environments & Private Infrastructure

    Deploy inside your private cloud environment or isolated single-tenant infrastructure, with staging fully separated from production.

  • IP Safety03

    Zero Public Model Training

    Your proprietary operational data, scripts, and customer interactions are strictly private and never used to train third-party models.

  • Compliance Ready04

    SOC 2-Aligned Practices & GDPR Compliance

    Built-in role-based access control (RBAC), immutable audit logs, secret rotation, and full GDPR / UK DPA data compliance, following SOC 2-aligned security practices.

Delivery Roadmap

HowMirlo Systems delivers

From disciplined discovery to production cutover and retained optimization - every engagement follows a clear delivery model built for mid-market and enterprise operators.

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00-1

Phase 01 · Discovery & Diagnosis

00-2

Phase 02 · Design & Architecture

00-3

Phase 03 · Staging Build

00-4

Phase 04 · Testing & Validation

00-5

Phase 05 · Integration & Go-Live

00-6

Phase 06 · Support & Optimization

  1. Phase 01 · Discovery & Diagnosis: We map your current knowledge corpus, permissions, and answer consumers, systems, constraints, and success metrics before any build starts — with a written scope and sign-off.
  2. Phase 02 · Design & Architecture: We design the technical architecture, data flows, security plan, and success criteria. Nothing moves to build without your approval.
  3. Phase 03 · Staging Build: We build in an isolated staging environment against your stack — never directly on live production systems.
  4. Phase 04 · Testing & Validation: We validate against agreed metrics, edge cases, and security requirements, then run client UAT before go-live.
  5. Phase 05 · Integration & Go-Live: We execute a phased cutover with monitoring and a rollback plan so operational risk stays controlled.
  6. Phase 06 · Support & Optimization: We stay accountable after launch with performance reviews, tuning, and a named point of contact — not a ticket black hole.

Find your starting point

Wherever you are with AI, we meet you there

Select your current stage of AI adoption to see how Mirlo Systems helps you move forward with clarity and measurable ROI.

  • Stage 01

    "We haven't started with AI yet"

    Not sure where AI actually fits in your operation. We run a focused audit, show you exactly where it pays off, and build a prioritized roadmap - before you spend on anything.

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  • Stage 02

    "We tried AI and it didn't stick"

    A chatbot or off-the-shelf tool didn't hold up in real operations. We rebuild it properly - integrated with your actual systems and tested against real workload, not a controlled test.

    Custom AI DevelopmentIntegrationRebuild
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  • Stage 03

    "AI is working, we want more of it"

    One system is proving out. Now scale it - more coverage, more automation, better reporting - without breaking what's already working.

    Workflow AutomationAI Reporting & AnalyticsScale
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Service Common Questions

Common Questions

No. Mirlo Systems configures knowledge systems so your proprietary content is not used to train public models. Confidentiality is a design requirement, not a marketing line.

Will our documents train public models?
No. Mirlo Systems configures knowledge systems so your proprietary content is not used to train public models. Confidentiality is a design requirement, not a marketing line.
Can this respect our existing permissions?
Yes. RBAC and source ACLs are part of architecture. If permissions cannot be enforced safely, we flag that in discovery before build.
What content formats do you support?
Common document stores and knowledge bases used by mid-market and enterprise teams. Discovery catalogs formats and freshness requirements.
Do we own the knowledge system?
Yes. Indexes, pipelines, prompts, and access configuration are yours. We partner on delivery and ongoing quality.
How do we start?
Get a free assessment. We review your corpus, permission model, and the questions that cost your teams the most time.