Terms of Service
1. Agreement to Terms
By accessing mirlosystems.com, signing a Service Order, or engaging Mirlo Systems in any capacity, you agree to be bound by these Terms of Service. If you do not agree, do not use this website or engage our services. These Terms apply to all visitors, clients, and anyone who accesses or uses any part of our services.
2. Services
Mirlo Systems provides operational consulting services exclusively to independent medical billing companies. The specific scope, timeline, deliverables, and fees for any engagement are set out in a signed Service Order. No oral agreement, email exchange, or proposal constitutes a binding commitment until a Service Order is executed by both parties. Mirlo Systems operates as an independent contractor and nothing in these Terms creates an employment, partnership, or agency relationship.
3. Use License
Permission is granted to access and view the materials on this website for personal, informational purposes only. You may not modify, copy, distribute, reproduce, or commercially exploit any content from this website without prior written consent from Mirlo Systems. You may not attempt to reverse engineer any process, methodology, or system referenced on this site. This license terminates automatically if you violate any of these restrictions.
4. Fees and Payment
Fees for all engagements are set out in the applicable Service Order and are denominated in United States Dollars. Payment is due within fourteen days of the invoice date. Invoices unpaid after the due date accrue interest at 1.5% per month. Monthly retainer fees are non-refundable. Mirlo Systems reserves the right to suspend service delivery on written notice if payment is not received by the due date.
5. Performance Guarantee
Mirlo Systems guarantees a minimum 30% reduction in Client's denial rate within 90 days of the confirmed go-live date. If that threshold is not met, Mirlo Systems will continue delivering services at no additional charge until it is. This guarantee applies only when Client provides complete system access, follows the implementation plan agreed in writing during week one, and remains current on all payment obligations. The sole remedy under this guarantee is continued service delivery. No cash refund or fee credit is issued under any circumstances.
6. Intellectual Property
All methodologies, frameworks, processes, templates, and know-how developed by Mirlo Systems remain the exclusive property of Mirlo Systems. Upon full payment, Client receives a non-exclusive, non-transferable license to use deliverables for internal business purposes only. Client may not resell, sublicense, or share deliverables with any third party without written consent. Client retains ownership of all data it provides to Mirlo Systems.
7. Confidentiality
Both parties agree to keep the other's non-public business, financial, and operational information strictly confidential. Neither party will disclose the other's confidential information to any third party without prior written consent, except where required by law. These confidentiality obligations remain in effect for three years after termination of any engagement.
8. Disclaimer
The materials on this website are provided as is. Mirlo Systems makes no warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Mirlo Systems does not warrant that services will produce any specific financial result for any client. All benchmarks and performance projections referenced on this site are based on industry data and past results and are not guarantees of future outcomes.
9. Limitations of Liability
Mirlo Systems' total liability to any client for any claim arising from an engagement shall not exceed the total fees paid by that client in the three calendar months immediately before the event giving rise to the claim. Mirlo Systems is not liable for any indirect, incidental, or consequential damages, including lost revenue, lost profits, or business interruption, even if advised of the possibility of such damages.
10. Indemnification
Client agrees to defend, indemnify, and hold harmless Mirlo Systems and its personnel from any claims, losses, or expenses arising from Client's breach of these Terms, Client's violation of applicable law, or any third-party claim arising from Client's billing operations or use of deliverables. Mirlo Systems agrees to indemnify Client against any claim that Mirlo Systems' proprietary methodologies infringe the intellectual property rights of any third party.
11. Term and Termination
Engagements begin on the date the Service Order is executed and continue for the period specified. Month-to-month retainer engagements may be terminated by either party on thirty days' written notice. Either party may terminate immediately if the other materially breaches these Terms and fails to cure within fifteen business days of written notice. All outstanding fees for services rendered become due immediately upon termination for any reason.
12. Governing Law
These Terms are governed by the laws of Pakistan. Any dispute that cannot be resolved through direct negotiation between the parties within thirty days will be submitted to binding arbitration in Islamabad, Pakistan, conducted in English by a sole arbitrator agreed upon by both parties. The arbitration award is final and binding. Neither party may bring any dispute as a class action or collective claim.
13. Revisions
Mirlo Systems may update these Terms at any time. For clients under an active engagement, material changes will be communicated in writing at least thirty days before they take effect. Continued use of this website or continued engagement with Mirlo Systems after that period constitutes acceptance of the revised Terms.
14. Contact
For questions about these Terms, contact Mirlo Systems at hello@mirlosystems.com or by phone at +92 326 692 6005. Our office is located at Citadel, Plot 25, F-8 Markaz, Islamabad, Pakistan.
Frequentlyasked questions
Mirlo Systems works exclusively with independent medical billing companies doing between $1 million and $30 million in annual revenue. The work focuses on reducing denial rates, improving first pass resolution rates, shortening days in AR, and stopping the revenue leakage that compounds silently inside most billing operations. The engagement is structured as an operational partnership, not a software subscription. Results are what govern the relationship, not the tools used to produce them.
If your denial rate does not decrease by at least 30% within 90 days of your Go-Live Date, Mirlo Systems continues delivering services at no additional charge until that threshold is met. The guarantee is contingent on three things: you provide clean, complete system access from the start; you follow the implementation plan developed in Week 1; and your payment obligations remain current throughout the measurement period. The sole remedy under the guarantee is continued service, not a cash refund or fee credit.
Denial rate is calculated as the percentage of submitted claims denied by payers on first submission during the measurement period, divided by total claims submitted. The baseline denial rate and the measurement methodology are agreed upon in writing by both parties before your Go-Live Date. Neither party can change the methodology unilaterally once the measurement period begins.
Invoices are issued on the first business day of each month for retainer engagements and are due within 14 calendar days. All fees are in USD. Invoices unpaid past the due date accrue interest at 1.5% per month. If you have a good-faith dispute with an invoice, you must raise it in writing within 7 days of the invoice date, pay the undisputed portion on time, and both parties work to resolve the disputed amount within 15 business days. Monthly retainer fees are non-refundable once paid.
Month-to-month retainer engagements require 30 days of written notice from either party. You remain responsible for fees during that full notice period regardless of whether you use the services. Either party may terminate immediately for a material breach if the breach is not cured within 15 business days of written notice specifying what the breach is. Mirlo Systems may terminate immediately if payment is more than 10 days overdue after a written non-payment notice. All outstanding fees become due immediately upon termination.
Mirlo Systems retains ownership of all underlying methodologies, frameworks, and processes that form the core of the engagement. When you have paid in full for a Service Order, you receive a perpetual, non-transferable license to use the deliverables produced for your company for your own internal operations. You cannot resell, sublicense, or distribute those deliverables to any third party. You also cannot attempt to reverse-engineer or replicate the underlying methods for commercial use.
If Mirlo Systems requires access to Protected Health Information in the course of the engagement, a Business Associate Agreement is executed between both parties before any access is granted. All client data is used exclusively to deliver the contracted services. Mirlo Systems does not sell, share, or commercialize client data in any form. In the event of a suspected data breach, Mirlo Systems notifies the client in writing within 48 hours of discovery.
The agreement is governed by the laws of Pakistan. All disputes go through a mandatory informal negotiation period first, during which senior representatives from both parties attempt to resolve the matter within 30 days of written notice. If no resolution is reached, the dispute proceeds to binding arbitration in Islamabad, Pakistan. Proceedings are confidential. All claims are resolved on an individual basis. Class actions and collective proceedings are not permitted under this agreement.
No. All information exchanged under the engagement is subject to mutual confidentiality obligations. Mirlo Systems does not disclose your confidential information to any third party without your prior written consent, except where legally compelled. In cases of compelled disclosure, Mirlo Systems provides advance written notice where legally permitted so you can seek a protective order. Confidentiality obligations survive termination of the agreement for three years, and longer for any PHI as required by law.
For 12 months after the engagement ends, you may not directly or indirectly hire, recruit, or engage any Mirlo Systems employee or contractor who worked on your account. You also may not bypass Mirlo Systems to engage any vendor or specialist introduced to you through the engagement during that same 12-month period. A breach of the non-circumvention clause entitles Mirlo Systems to compensation equal to 12 months of engagement fees.