Case Studies

Each case study documents a specific set of starting metrics, the operational changes made during the engagement, and the results measured after implementation. Metrics include denial rate, days in AR, first pass resolution rate, clean claim rate, and net collection rate. Numbers are drawn from actual client billing data, not estimates.

Case studies cover independent medical billing companies serving a range of specialties including primary care, orthopedics, behavioral health, and multi-specialty groups. Company size ranges from small operations with under 20 staff to established firms managing collections for multiple practices simultaneously.

The 90-day window is the standard measurement period for the Mirlo Systems performance guarantee. In most engagements, meaningful movement in denial rate and first pass resolution rate is visible within the first 30 to 45 days of go-live. Days in AR typically follows within the same 90-day window as the claim quality improvements work through the aging buckets.

Most companies that engage Mirlo Systems are running denial rates between 9% and 15% on first submission. The industry benchmark for a well-run billing operation is under 5%. The gap between where most companies are and where they need to be represents between $400,000 and $1.5M in challenged claims annually for a company doing $5M to $10M in revenue.

Client names and identifying details are kept confidential unless explicit written consent has been provided. Case studies describe the company type, size, specialty mix, and starting operational condition in enough detail to be useful without disclosing information the client has not approved for publication.

Reference conversations are arranged on a case by case basis depending on client availability and consent. To request a reference conversation, book a diagnostic call at cal.com/mirlo-systems/diagnostic-call and raise the request during that call.

Case studies document what has been achieved in past engagements. The performance guarantee is a contractual commitment on every new engagement: a minimum 30% reduction in denial rate within 90 days or Mirlo Systems continues working at no additional charge until it is reached. The case studies give context. The guarantee gives certainty.

The diagnostic call is the right starting point. In 20 minutes, Mirlo Systems can give a specific assessment of where the biggest recovery opportunity sits based on your current denial rate, days in AR, and payer mix. Book directly at cal.com/mirlo-systems/diagnostic-call.